F.A.Q

Our team is at your service Monday to Friday, 10am to 6pm. Just call 00331 40 21 08 50. But the answer to your question can probably be found here !

The L’Atelier des Sens voucher matches its image. It is an attractive, customizable card, with no price visible, and it shows the course package offered and a code which is valid for one year (as from purchase date). It allows the recipient to enroll on-line in the course of his/her choice. The gift voucher is presented in an elegant folder which describes L’Atelier des Sens courses as if they are delicacies.
If you are in a hurry, or late, a printable gift voucher can be sent by email to the address of your choice.

You are the customer as you are the one giving the gift voucher. Enter your details during the identification phase. You will be asked for the recipient's name and delivery address at the end of the order, just before paying. the recipient's details mean that we will be able to identify him/her at the enrollment stage. These details will never be used to contact the recipient before he/she sets up a customer account. 

Your gift voucher is valid for 1 year as from the date of purchase. You can extend it for 3 months subject to a payment of  20€.

Do you want to extend your gift voucher ?

In the week, any order (paid for by credit card) will be processed and posted within 48 hours. Orders made at the weekend will be processed and posted the following Monday. The gift vouchers are sent by the French Postal Service by first class mail. As a guideline, allow between 24 and 48 hours for Paris and a maximum of 72 hours for the provinces. Gift boxes are sent by the Postal Service "Colissimo 48 hour" service.
Orders paid for by check will only be processed once payment has been received.

You have the option of having the gift delivered to your address, directly to the recipient or to another address of your choice. You should indicate the delivery address;

We have a gift department at L’Atelier Bastille, and in Lyon.
Address : 40 rue Sedaine,75011 Paris, France and 55 rue Garibaldi, 69006 Lyon, France
Opening hours : 10am – 6pm, Monday to Friday
We would like to remind you that gift vouchers can also be sent by email to your address or that of the recipient.

For secure payment we use the "Paiement CIC" on-line CIC credit-card payment solution. This system encrypts and secures data transfer using SSL 3 protocol, and payment is processed directly by our CIC bank secure server.
If you would like to pay by check, this option comes up during the payment phase. Make sure you indicate your order reference number and send your payment to L’Atelier des Sens, 32 rue Vignon 75009 PARIS, France. Please note that your booking will only be confirmed once your check has been received, subject to availability.
You can also buy gifts at the gift department (10am – 6pm, Monday to Friday, l'Atelier Bastille).

You will receive an email as soon as a place becomes free. Make sure you book quickly if you are still interested in the course as the place will be put back up for sale on the site.

Your booking can only be cancelled if you make your request by email or by phone to L’Atelier des Sens at least 72 hours before the course starts. Your account will be credited automatically.
A Cooking Academy booking cancellation is possible 7 days before training starts.

Yes, if your child is keen and capable. We can provide a booster seat if required. In any case we recommend that parents purchase a second place to help their children when they are under 6.

Please send any requests concerning courses by email : contact@atelier-des-sens.com and we will do our be to reprogram this.

We will be expecting you 5-10 minutes before the course starts.

No. L’Atelier des Sens deals with everything : we provide an apron and ingredients and make equipment and utensils available. You can bring recipes to the course if you wish. The recipes will be uploaded to your customer account 72 hours before the course begins.

We finish each cookery course with a tasting session of the food prepared, seated around a relaxed table with a judiciously chosen bottle of wine. Each pastry-making course finishes by tasting the pastries which have been made and you go home with some of them for the enjoyment of your family and friends.

Children are welcome (but have to pay) except at enology courses and cocktail workshops. CHILDREN MUST BE AT LEAST 10 YEARS OLD, AND ACCOMPANIED, FOR AN ADULT COURSE.

The recipes will be uploaded to your customer account 48 hours before the course starts.

L'Atelier Bastille and the Lyon kitchens are the best adapted..

Yes, provided that they are for personal use and in agreement with the chef and the participants. If you wish to publish these photos on a blog or in the press, please contact  Camille (camille.pamart@atelier-des-sens.com).

You can ask the trainer for advice but we cannot replace an ingredient with another on the day of the course. We must remind you that it is forbidden to bring your own ingredients into our kitchens. We do actually run gluten-free and lactose-free workshops.

The L’Atelier des Sens voucher matches its image. It is an attractive, customizable card, with no price visible, and it shows the course package offered and a code which is valid for one year (as from purchase date). It allows the recipient to enroll on-line in the course of his/her choice. The gift voucher is presented in an elegant folder which describes L’Atelier des Sens courses as if they are delicacies.
If you are in a hurry, or late, a printable gift voucher can be sent by email to the address of your choice.

You are the customer as you are the one giving the gift voucher. Enter your details during the identification phase. You will be asked for the recipient's name and delivery address at the end of the order, just before paying. the recipient's details mean that we will be able to identify him/her at the enrollment stage. These details will never be used to contact the recipient before he/she sets up a customer account. 

Your gift voucher is valid for 1 year as from the date of purchase. You can extend it for 3 months subject to a payment of  20€.

Do you want to extend your gift voucher ?

In the week, any order (paid for by credit card) will be processed and posted within 48 hours. Orders made at the weekend will be processed and posted the following Monday. The gift vouchers are sent by the French Postal Service by first class mail. As a guideline, allow between 24 and 48 hours for Paris and a maximum of 72 hours for the provinces. Gift boxes are sent by the Postal Service "Colissimo 48 hour" service.
Orders paid for by check will only be processed once payment has been received.

You have the option of having the gift delivered to your address, directly to the recipient or to another address of your choice. You should indicate the delivery address;

We have a gift department at L’Atelier Bastille, and in Lyon.
Address : 40 rue Sedaine,75011 Paris, France and 55 rue Garibaldi, 69006 Lyon, France
Opening hours : 10am – 6pm, Monday to Friday
We would like to remind you that gift vouchers can also be sent by email to your address or that of the recipient.

For secure payment we use the "Paiement CIC" on-line CIC credit-card payment solution. This system encrypts and secures data transfer using SSL 3 protocol, and payment is processed directly by our CIC bank secure server.
If you would like to pay by check, this option comes up during the payment phase. Make sure you indicate your order reference number and send your payment to L’Atelier des Sens, 32 rue Vignon 75009 PARIS, France. Please note that your booking will only be confirmed once your check has been received, subject to availability.
You can also buy gifts at the gift department (10am – 6pm, Monday to Friday, l'Atelier Bastille).

You will receive an email as soon as a place becomes free. Make sure you book quickly if you are still interested in the course as the place will be put back up for sale on the site.

Your booking can only be cancelled if you make your request by email or by phone to L’Atelier des Sens at least 72 hours before the course starts. Your account will be credited automatically.
A Cooking Academy booking cancellation is possible 7 days before training starts.

Yes, if your child is keen and capable. We can provide a booster seat if required. In any case we recommend that parents purchase a second place to help their children when they are under 6.

Please send any requests concerning courses by email : contact@atelier-des-sens.com and we will do our be to reprogram this.

We will be expecting you 5-10 minutes before the course starts.

No. L’Atelier des Sens deals with everything : we provide an apron and ingredients and make equipment and utensils available. You can bring recipes to the course if you wish. The recipes will be uploaded to your customer account 72 hours before the course begins.

We finish each cookery course with a tasting session of the food prepared, seated around a relaxed table with a judiciously chosen bottle of wine. Each pastry-making course finishes by tasting the pastries which have been made and you go home with some of them for the enjoyment of your family and friends.

Children are welcome (but have to pay) except at enology courses and cocktail workshops. CHILDREN MUST BE AT LEAST 10 YEARS OLD, AND ACCOMPANIED, FOR AN ADULT COURSE.

The recipes will be uploaded to your customer account 48 hours before the course starts.

L'Atelier Bastille and the Lyon kitchens are the best adapted..

Yes, provided that they are for personal use and in agreement with the chef and the participants. If you wish to publish these photos on a blog or in the press, please contact  Camille (camille.pamart@atelier-des-sens.com).

You can ask the trainer for advice but we cannot replace an ingredient with another on the day of the course. We must remind you that it is forbidden to bring your own ingredients into our kitchens. We do actually run gluten-free and lactose-free workshops.